http://www.cbulock.com/2004/09/adam_kalsey_on_firefox.html After reading Adam Kalsey's post about why he doesn't recommend Firefox, I can tell he really understands the general computer-using population. After working in ISP tech support at Corecomm, I really have to think like the average computer user to properly do my job. Within the first minute of a support call, not only do you learn what the issue the customer is having, but at the same time you are learning the experience level of the customer. This is important since this is how know how to explain to these customers how to fix their issue over the phone. There is a large difference in the experience level of computer users, but the average user just knows enough to get to the certain thing they want to do. Copyright 2003-2008 Cameron Bulock http://www.cbulock.com/cameron.jpg http://www.cbulock.com/ 87 95 en-us cbulock@cbulock.com 2008-10-01T01:05:00-05:00 hourly 1 2000-01-01T12:00+00:00